From the staff's point of view
You, as care worker, need an efficient tool to help you provide the best possible care to your client. IntraPhone provides you with up to date planning- and client information. It enables you to do super quick reporting and our messaging tool allows you to communicate with colleagues and management very easily. We help you to create all the information and documentation required by governments and central organizations. And IntraPhone even opens the client’s door for you, if required!
With access to the easy to use web-based staff portal in the IntraPhone service, it is simple to sign and edit your registrations, get an overview of what has happened with your clients since your last visit and get an overview of the complete work day. All information is available to you throughout the work day in IntraPhones different tools.
With the flexible IntraPhone platform, different staff categories can choose the tools that suit them best. In short: we take away much of the administrative work, enabling you to do your ‘real’ work. That’s caring for your clients!
What’s in it for managers and planners?
Most visits to the client are reported without any deviation from the expected. These reports end up as statistics without your interference. However, reports that do have ‘something special’, will stick out. This ‘management by exception’ allows you to focus on matters that require your attention.
By showing where the staff is logged-in (in real time), you can check if they arrived safely to the client despite bad weather and traffic, or who is nearby to deal with an urgent alarm.
The detailed reporting gives an excellent basis for planning and resource allocation. All of a sudden, the whole operation is clearly visible and one can easily redistribute resources to where they are mostly needed. It is also clearly visible if a client's need of aid changes drastically.
Following up on quality goals is made easier. Staff continuity is automatically measurable and one can get a good visual overview of how the visits are distributed over time. For example you can look at individual activities, such as insulin usage and food consumption, and see how they relate to each other.
To add temp staff or new staff in IntraPhone is a moments work. Clients are normally imported automatically by integrating to central care management systems. It is easy to get the statistics, the reports and the time sheets you need. We strive hard to make the system easy to use and to help you save valuable time.
Gains in efficiency and improved overview
IntraPhone can easily handle multiple private contractors working with the same client. Using the same system is an excellent base for billing the clients and paying the contractors. The system gives a good overview of the operations at different levels. By making sure resources can be used where they are needed most and by making the reporting, documentation and communication process more efficient, efficiency is greatly increased without reducing the quality of care delivered.
The data collected by IntraPhone can be used for advanced analysis of the operations and serve as an excellent tool for management and government statistics.
Improved communication with close related
Do you recognize this scenario?
Karin, 85, has during many years received home care support. They bring her meals, help with cleaning and help her shower twice a week. Karin has a son that lives 80 kilometers away, at another location.
They usually meet on Saturdays for a common meal. One Saturday, Karin tells her son, that the home care have not had time to help her shower for the last weeks. They have been busy and stressed.
The son gets very upset and contacts the home care organization. But it is difficult for him to get in contact with the right person. The frustration and concern grows bigger as he cares a great deal about his mother. Karin becomes sad when she understands that the son is upset and tries to smooth things over. When the son finally speaks the home care organization, they tell him that his mother has got her shower according to plans.
With the IntraPhone service, it is easy to answer questions about clients having received the help they are entitled to or not. All the information is easily accessible for whom it may concern.
IntraPhone offers a close related tool that allows authorised people (family, volunteers, doctors) to check the status of a specific client. It is also possible for them to leave and receive messages to and from the home care organization.
Secure solutions to the key problems
Many home care organizations still handle large, heavy keychains with keys to all clients in the area. It is very time consuming travelling back and forth to leave and fetch keys, not to mention the consequences if the keys are lost. When a client fires an alarm one might have to go to and fetch the correct key before the client can be helped.
A common problem is the need to handle several different keys for each client. Perhaps the garbage room has a separate key. Many clients, especially in rural areas, have non-standard keys and locks.
Through our cooperation with Swedlock we can offer tailored solutions to the key problem that fits your particular needs. Of course we offer solutions that are certified by insurance companies and governmental organisations.
Choose what suits you best
Different staff categories have different requirements. Some only need to be able to open the door and register their presence, for others it is important to have access to planning and all sorts of information on location at the home of the client. For some a safe and efficient time- and activity registration what is most important. People also have different perquisites, perhaps some is more comfortable speaking their documentation than having to write it in a computer system, perhaps it is easier to handle a normal phone than a smartphone? Or just the opposite, you want to work with the latest technology and use the power of a really good Android based smartphone to its full extent?
No matter what IntraPhone have a secure and efficient solution. When you take the step in to the IntraPhone world you can let different staff groups be free to choose to work with different tools. They can be mixed in any way you want. At the moment IntraPhone supports the following reporting methods:
- IVR system accessible from the client's landline phone or a mobile phone
- Application for smartphone or tablet
- Computer with web browser
- Digital key